1. Information We Collect
We may collect information you provide directly to us, including your name, phone number, email address, service address, cleaning preferences, requested service details, appointment information, and communications with us.
We may also receive limited technical information when you visit our website, such as browser, device, and basic usage information, if collected by our hosting or website service providers.
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide quotes.
- Schedule, confirm, modify, and complete cleaning appointments.
- Send service-related notices, appointment reminders, arrival updates, and follow-up messages.
- Provide customer support and respond to questions or concerns.
- Process or support payments through our payment providers, if applicable.
- Maintain business records, improve our services, prevent fraud or misuse, and comply with legal obligations.
3. SMS / Text Messaging
Stay Bright Home Cleaning does not use SMS for advertising or promotional marketing campaigns.
If you provide your mobile number or communicate with us by text, we may send customer-care or transactional text messages relating to your requested cleaning services. These messages may include quote follow-ups, scheduling or rescheduling messages, appointment confirmations and reminders, cleaner arrival or service-status updates, access questions, payment or receipt-related notices, and other communications necessary to provide the service you requested.
Message frequency varies depending on your service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing cleaning services.
You may opt out of text messages at any time by replying STOP. After you opt out, we may send one final message confirming your opt-out. For assistance, reply HELP or contact us using the information below.
Mobile information, text-message opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver customer communications or operate our business, but only as reasonably necessary to provide those services or as required by law.
4. How We Share Information
We do not sell your personal information. We may share information with vendors and service providers that perform services on our behalf, such as scheduling, communications, payment processing, website hosting, accounting, or other business operations. We may also disclose information if required by law or if reasonably necessary to protect our rights, customers, employees, or the public.
5. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, and complying with legal requirements.
We use reasonable administrative and technical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.
6. Your Choices
You may ask us to update or correct the personal information we maintain about you. You may also opt out of SMS communications by replying STOP. Depending on applicable law, you may have additional privacy rights regarding your personal information.
7. Third-Party Services and Links
Our website or business communications may use or link to third-party services. Those services have their own privacy practices, and we are not responsible for their privacy policies or content.
8. Children's Privacy
Our services are intended for adults arranging residential cleaning services. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Stay Bright Home CleaningOviedo, Florida
Phone/Text: (689) 289-8020
Email: hello@staybrighthomecleaning.com